EVIE GENERAL
Evie stands for e-health for everyone. Evie offers you a safe e-health platform where you can work on recovery or personal development. You can do this alone, together with your social worker or with someone from your own network; your partner or family member for example.
Why get started with Evie?
- Decide for yourself where and when you work on your personal development.
- All the information and exercises can be read back later if you wish.
- You can contact your counselor between appointments.
- Evie offers concrete tools to help you through difficult moments.
Anyone for whom an account has been created by a healthcare professional on the e-health platform of Eviecan of course use of the modules of Evie. If you do not see a healthcare professional or the healthcare professional has not (yet) given you access to the e-health platform?In that case you can always use the possibilities of Evie.nl. By selecting a topic on the home page you will automatically be directed to more information on this topic and you can choose which information suits you. Some regions also offer free online trainings from our e-health platform offered through Evie.nl. So enter your zip code on the results page of Evie.co.uk and see if your region also offers that option. We are working hard to the online courses available in as many regions as possible..
By being mentally fit, we are comfortable(r) in our skin, we are less likely to be sick, and we can handle much more together. In short, being mentally fit is important! Evie helps you as a platform by offering articles, videos, podcasts, exercises and workouts that are of interest to you.
Evie is supported from regional collaborations between general practitioners, poh-ggz, municipalities and ggz organizations. Does your region also cooperate with Evie? Then by entering your zip code you can also get access to Evie's online trainings and find articles, organizations, initiatives or videos in or from your area that can help you.
For the online courses Evie uses the platform of Minddistrict.
For support questions regarding the use of the platform, clients can contact the helpdesk of Evie.
LOGIN/MY ACCOUNT
Activate account
If you want to use Evie's treatment modules, you need an account. This is done through the care provider, for example, the general practice or your psychologist. Your care provider or another employee of the organization can create an account for you. You can then log in with that.
If your healthcare provider does not offer Evie treatment modules, you can also always use the possibilities of Evie.nl. By selecting a topic on the homepage, you will automatically be directed to more information on this topic and you can choose which information suits you. Sommany regions also offer free online training from our e-health platform through Evie.nl. Therefore, enter your zip code on the results page of Evie.nl and see if your region also offers that option. We are working hard to make the online trainings available in as many regions as possible.
After your healthcare provider creates an account created an account for you you will receive a welcome mail. From that mail you can set your password and thens you are logged in/can log in.
Send an email to the helpdesk asking if your account can be reactivated. Mention in the email the website link of the platform on which you had an account.
Problems logging in
If you have forgotten your password, you can click on the login page on "Forgot your password?. You will then be asked to enter an e-mail address. Enter the e-mail address that you have an account with Evie. You will receive an email containing a button to create a new password. The button in the email is one-time and valid for 1 hour. Sometimes you may have to wait a while before this email arrives. If you did not receive received please check first if the mail accidentally in the Spambox or onwanted e-mail. Don't find it there either, please send an e-mail to the help desk.
When your account is deactivated, it means that your account is inactive and you cannot log in to it. Your data has not been deleted. You can ask your social worker to reactivate your account. Or send an e-mail to the helpdesk asking if your account can be reactivated. Mention in the email the website link (URL) of the platform on which you have an account. This can be found at the top of the address bark of your web page.
Notifications and emails
We will send you notifications by email so that you are aware of new activities within your account. You can customize the number of emails you receive. Click on your profile at the top right to go to Settings go there.
It is not possible to turn off all emails. For example, if a social worker prepares a new module for you, you will be notified of this.
Always check this emails are not justified are in your junk mail and that you have entered the correct e-mail address (which is linked to your account).
Delete account
Send an email to the help desk requesting deletion of your account. Mention in the mail the website link (URL) of the platform on which you have an account. This link can be found at the top of the address bar of your web page. Deleting an account is final and irreversible. You can also choose to deactivate your account.. In that case, you can no longer log in and you will no longer receive e-mails from the platform, but your data will remain saved. This can be useful in case in the future you would like to use Evie.
FUNCTIONALITIES
Navigate through your account
When you log in you will be taken to the home page. This is the overview of your account. Among other things, you can find here: your tools and their progress, your neighbor accounts, the caregiver(s) linked to your account, your (ongoing) conversations and your favorite pages from modules.
On the home page, you can choose to archive diaries or modules so that they are no longer visible. To do this click on Manage homepage.
Would you like to get started yourself with one of our modules or diaries? The platform offers a catalog where you can start one or more online modules or diaries yourself. Guidance from your social worker is not necessary. In your menu go to Catalog for the offer.
Click on 'View' to read more about the module or journal. Click on 'Start' if you want to start the training or journal.
At 'Tasks' you will find all open tasks for your account. You will receive a new task if, for example, your social worker has prepared a new module for you or if you have indicated in a module that you want to keep a diary.
When you click on the task, the module or journal will open and you can start immediately. The task will then disappear from your task list.
Under 'Contact' you will find an overview of all conversations you have in the platform. Unread messages can be recognized by the unread' tag.
You can start a new conversation with a paired professional or a loved one by clicking on 'Start conversation' click. You can also send messages in an existing conversation.
Modules
Modules can be added to your account by caregivers. You will find these then on the homepage. If you click on Open overview (top left) you will unfold the module's table of contents. This way you can easily and quickly scroll through the module.
In addition, there are often self-help modules available that you can start yourself from the Catalog.
Click on View to read more about the training or journal. Click on Start if you want to start the training or journal.
You go through a module independently or with guidance from your counselor. If your counsellor guides the module, there may be a number of sending moments in the module. Your answers will be sent to your care provider. Your counselor can then provide feedback. Once you have received the feedback you can continue with the module.
Please note that once you send your answers, you cannot make changes. Your caregiver will only see your answers once you send them.
This functionality is only available for modules that can be created on both the web and via the Minddistrict app.
Have you come across any helpful tips? Have you found a useful video that you would like to watch more often or would like to go back to that one exercise easily? You have the ability to mark pages as favorites in modules. Favorite pages are collected together on your homepage or in the Minddistrict app under Profile. This way you can quickly find back your favorites.
Je can print modules, diaries and other information from your browser. How this works varies from one browser to another. With many browsers, you do this by right-clicking on your screen and then selecting Print select 'Print'. There is no print button for modules or other tools in the platform. This is a conscious choice.
Notice: you may not distribute these printed pieces! Please also note that your information within Evie is stored securely. If you print it, your information is no longer within the secure environment.
Your practitioner may have the module set to supervised. This means that you also send feedback to your therapist. Only when your therapist has responded to this feedback can you continue with your module. If he/she has not yet responded, you cannot continue with the module.
Diaries, action plans and screenings
The journal is a tool that allows you to record your thoughts and memories daily. This will give you insight into patterns and progress. You can start a diary in several ways:
- You can start your own journal from the catalog.
- A journal can be activated automatically from a module you are working in.
- A journal can be activated for you by your counselor or caregiver.
Your active journal(s) can be found on your home page.
In some modules, you have the opportunity to create an action plan. An action plan allows you to create a personal goal to work toward and allows you to track and view your progress. If you come across an action plan in a module, you will find it on your homepage.
To create an action plan, first set an achievable goal for yourself. Set your goal as specifically as possible. You can ask your counselor to help you do this.
A screening is a questionnaire and can be activated by your counselor. Using a questionnaire, you can measure how you are doing. You can find the screening on the homepage in your platform.
You can save a questionnaire in between if you want to take a break and continue later. Use the Save Interim at the bottom of the page.
Video calling
You can securely video call within Evie's platform.
You can video call on your computer, laptop, tablet or mobile. It's best to use Google Chrome, unless you want to video call on an iPhone or iPad. In that case, use the Safari browser. Of course, you can also video call using the Minddistrict app.
Here's how to start a video call:
- Click on 'Contact' or click on the call clouds of the person with whom you want to make a video call. You can start a new call or open an existing call.
- Click on 'Start video call'.
- Allow the browser to use the camera and microphone.
The video call opens in a new tab. This gives you ability to use the platform in the other tab without affecting the video call. You can continue to send each other messages in addition to video calling.
App
Evie is via the app from 'Minddistrict' available. This can be downloaded via the App Store or Google Play. So search in the App Store or Google Play for 'Minddistrict' and log in here with your 'Evie-account'.
Contact with caregiver
Yes, your social worker can do this himself. Using your name, e-mail address, or date of birth, your social worker look up your account and submit a pairing request.
No, this is unfortunately not possible. You can contact your caregiver request to disconnect themselves from your account. Please note that the open modules from dan are unaccompanied.
Yes you can do this very easily through the platform. Go above to contact and on the right side you will then see your linked professionals. Under the name of this professional it says 'Start conversation'. If you here a conversation opens. At the bottom you can type a message and send it to your therapist. If you have already started a conversation with your therapist it is under conversations.
SECURITY AND PRIVACY
Personal data and privacy
As a user of an online website or application, you have a right to know what happens to your personal information and data. We explain this from in a privacy statement. This privacy statement is presented to you when you log in for the first time on yourt Evie account. Because you use the Minddistrict platform you will find here the Minddistrict privacy statement https://www.minddistrict.com/nl-nl/privacybeleid. Evie maintains the same procedure. The Evie privacy statement can be found here find.
Personal data is any data that can be used to identify you. For example: your phone number, date of birth, email address, or simply your name.
With this information, an account can be created for you so that you can work on the platform and in the app. You need this account, for example, to use the tools (modules, diaries, etc.) and to communicate with your care provider. In addition, anonymized data is used for analysis. This information is used to improve our services and to make the platform work properly.
No personal or medical data is ever analyzed. All data in the platform is automatically disconnected from you as a person and bundled. In fact, nothing is then done other than counting: how often is a module used on average? And how often in combination with a diary?
Inside Minddistrict and Evie can only few employees access get to (parts of) data in your account. These employees have a duty of confidentiality. The people who can gain access can only do so if they have a specific and approved reason to do so, such as if someone wants their account deleted.
Platform security
Minddistrict has taken strict security measures to protect all data and the privacy of our users. You can read more information in the security statement here.
Also read Doctor Ehealth's blog on the Minddistrict website.. He explains in an accessible way exactly what security is like. He also explains what you as a user can do to protect your online data.
Minddistrict adheres to the European privacy legislation, the AVG. The Personal Data Authority has the power to check this at any time and request evidence of this.
OTHER
Technology
Minddistrict is committed to optimal operation and security of the platforms and therefore supports only recent secure and stable versions of the following browsers:
- Google Chrome
- Firefox
- Microsoft Edge
- Safari on macOS
When an internet browser no longer supports a proprietary version, Minddistrict goes along with this and they will also no longer support that version. This is for security reasons: no longer supported browser versions can be unsafe.